DESCRIPTION

Learn how to turn a difficult conversation into an effective one!

Communicating with coworkers can be one of the most challenging parts of your workday. At one time or another, we’ve all had to maintain a conversation with someone who is defensive, a poor listener or a discussion dominator. Communication Nightmares shows specific examples of how to handle these personality traits and how to turn that challenging situation into an effective conversation.

Communication Nightmares explains that you must first make up your mind to deal with the situation, no matter how complicated or emotional it might be. Second, you must make the commitment to stick with the challenge until your message is clearly understood. Remembering these two tips will improve the way you communicate with your coworkers and the way they respond to you.

How To Training Points

• How to focus on defining the basic problem of an issue
• How to see the situation from the other’s point of view
• How to make sure your words, body language and tone of voice all send a consistent message
• How to give and get feedback
• How to lighten up a heated discussion

  Video Synopsis

  The dramatic scenarios in Communication Nightmares exemplifies coworkers struggling through different types of conversation and personality conflicts: a retail worker and manager trying to understand the other’s perspective, an employee struggling to get his boss to listen, an employee dominating the group discussion, an employee interrupting the conversation, and an employee having difficulty communicating what she really wants to say. Each dramatization shows how each of these situations can be improved by understanding how to apply the appropriate techniques.

Length: 26 minutes - download now!

DESCRIPTION

Business Writing Course

Good writing reflects clear thinking and good communication. Employees frequently communicate with colleagues and customers through letters, memos, reports, and other documents. Give them the essential skills they will need to express their ideas in writing.

This flexible video course give you everything needed to present a business writing program that can range from two hours to a full day. This program is excellent for developing new writing skills and for sharpening existing skills. Participants watch the video segments as writing expert Dianna Booher introduces the five steps of effective business writing. Then, the participants have their turn at testing what they have learned.

How To Training Points:

• Use the MADE format: Message, Action, Details, Evidence
• Improve clarity and organize you ideas for impact
• Reduce your writing time.

Length: 30 minutes - download now!

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DESCRIPTION
Help employees solve conflict before it affects performance.

A trainer's favorite since its release, this video uses believable, realistic role-plays to help workers embrace teamwork and solve their own conflicts with minimal management intervention.

How To Training Points

• How to understand both sides' points of view
• How to vent and neutralize emotions
• How to listen without being argumentative or judgmental

Length: 23 minutes- download now!

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